Shipping & Returns

SHIPPING

All of our frozen products ship early in the week to ensure arrival prior to the weekend.

Orders are shipped in special insulated boxes with dry ice to keep your product frozen during transit. If any dry ice remains, we recommend using gloves or a protective layer for handling.

When your order has shipped, you will receive an email with a tracking number and anticipated delivery date. Actual shipping time is usually between 1 to 4 business days once picked up by FedEx. FedEx will leave shipments at the indicated delivery address.

Please make arrangements to have someone retrieve the shipment as soon as possible on the day of arrival. Frozen products must be unpacked and put in the freezer the same day they are delivered. 

  • All items are shipped from our primary warehouse in Illinois, through FedEx.
  • To guarantee delivery, we must have a complete, valid address and a phone number.
  • At this time, we cannot deliver to P.O. Boxes or A.P.O. and F.P.O. addresses.
  • For orders with delivery to Alaska, Hawaii and Puerto Rico, contact us toll free at 1-877-818-1262 or email our Customer Service team at custserv@amafruits.com for additional shipping charges. 
  • We do not ship outside the U.S. for online store orders. Please contact our sales team at sales@amafruits.com if you need a large bulk order shipped internationally.

IMPORTANT NOTE: If you place an order after Tuesday or Wednesday, it may not ship until the following Monday, depending on your delivery address. We do not ship over weekends at this time to avoid extra days in which frozen products could thaw.


CANCELLATIONS

If you decide that you need to cancel an order which you have placed via our online store, please contact us immediately by phone at 1-(877)-818-1262 or by email at orders@amafruits.com. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. Please note that if the item has shipped, the order cannot be cancelled.

 

RETURNS

At Amafruits, quality assurance is paramount. We stand by our products and are confident you’ll find each item in our product line of the highest quality. We will accept returns that can be traced to manufacturing defects and shipping related issues on a case by case basis.

If a customer receives a damaged product, Amafruits requires the customer to notify us on the same day the product is received with an email to our Customer Service e-mail address custserv@amafruits.com. Please include the name you used when you ordered, the contents of your order and a brief description of the complication along with several photos of the products, and we will promptly email or call you to remedy the issue. A Quality & Control team member will evaluate each case and determine how to proceed.

In order to qualify for a refund or product replacement, the requirements above must be fully met. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, or a replacement box will be sent with new tracking information.